The most important thing in an emergency situation is to call 112 as soon as possible, so that the people involved can receive help without delay. Every second counts!
Call 112 if you are in an emergency situation or if you have reasons to believe that someone is in an emergency situation. An emergency situation is any situation in which life, property and / or the environment is threatened, immediate assistance by the police, fire brigade, ambulance and / or gendarmes being required.
Call 112 if you witness or if you are involved in one of the following situations *****
If you are not sure you have an emergency, call 112. The operators will objectively assess the reported situation. If the related information is the responsibility of the 112 service, the operators will take the necessary data and they will put you in touch with the specialised intervention services dispatchers. If the reported situation is not the responsibility of the 112 service, the operators will direct you to other competent authorities.
For the public place events wich are reported by several persons (fire, accident, flood, physical aggression in the street and so on), the operator will only ask for certain information in order to establish whether the event is already reported.
If you do not have any additional information to those already known by the specialized intervention services, the operator will no longer transfer your call. This is the usual procedure to avoid crowding the emergency line and ensure a prompt response to the following emergency calls.