Romanian 112 Emergency Service celebrates the 16-year anniversary

Tuesday, 11 February 2020

Every year, on February 11, we celebrate the European 112 Day, a day dedicated to raising awareness of the importance of this service for citizens. At the same time, in 2020, the Romanian Single National Emergency Call System (SNECS), administrated by the Special Telecommunications Service (STS), celebrates the 16-year anniversary.

In 2019, STS operators took 11,301,881 calls, less with 1,433,955 compared to the previous year. Emergency calls represented 51.90% of the total number of incoming calls, while the difference of 48.10% was mainly misdials, information, prank or abusive calls. The calls were transferred to the intervention agencies as follows: Ambulance 55.4%, Police 22.9%, Fire Brigade-SMURD 16.9%, Gendarmes 4.1% and other agencies 0.4%. In 2019, the most calls to 112 were registered around 19:00, and the fewest around 4:00 o’clock. Under normal working conditions, STS operators received the most calls on August 12, 2019 - 37,617, and of these, a number of 21,070 represented emergencies (56.01%).

As SNECS’ administrator, the Special Telecommunications Service is constantly concerned with improving the quality of services. Currently, STS is implementing AML Technology ( Advanced Mobile Location ), whereby the location information from the phone is automatically taken over and transmitted to the 112 Emergency Service. At this point, the technology is being tested in București-Ilfov area and it will be operational at national level in the coming period.The main advantage of AML technology is the provision of location information with high accuracy, of the order of meters / tens of meters.

Until the implementation of AML technology, but also afterwards, other technologies are used for locating 112 callers. The APEL 112 application was developed and launched by STS, in February last year, and allows the geographical coordinates of the mobile phone to be sent to the 112 System, when making an emergency call through the app. It works on smartphones with Android or iOS operating systems, and in order for the application to be ready for use, the mobile phone's data (internet) and location (GPS) services must be enabled. In addition to the APEL 112 app, STS has implemented the 112 Geolocation facility. The caller receives via SMS a location link, and, by accessing it, the geographical coordinates of the place where the caller is, are sent to the 112 System. Cell ID / Sector ID location, which is based on the information transmitted by the cells of the mobile operators, remains the reference. Very important: these technologies do not exclude one another and they are complementary.

Simultaneously with the implementation of AML, STS is carrying out the project of upgrading the hardware and software infrastructure of SNECS.

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