During the Christmas short holiday, the STS operators assured the continuous operative functionality of the Single National Emergency Call System.

Monday, 30 December 2019

Following the requests sent to the Press Office of the Special Telecommunications Service, related to the calls received during this period through the 112 System, we are hereby communicating the following:

During the Christmas short holiday, the STS operators assured the continuous operative functionality of the Single National Emergency Call System. Most of the emergency calls involved requesting the assistance of the Ambulance medical teams.

According to the statistics available at the level of the Special Telecommunications Service, 170,715 calls were made to 112 between 24 and 29 December 2019. Compared to the same period of 2018, the numbers of calls decreased by 14.83%.

During the reference period, all of the emergency calls were transferred to the first responder agencies, as follows:

Ambulance - 58,865 (52.62%)

Police – 27,355 (24.45%)

ISU-SMURD – 19,933 (17.82%)

Gendarmerie – 5,120 (4.58%)

Other agencies – 591 (0.53%)

At the same time, according to the statistics related to the calls made to 112 during the Christmas short holiday, it results that the number of the calls transferred to the Ambulance decreased by 13.85% compared to last year. However, the number of calls transferred to the Police increased by 4.36 %, by 3.17 % to the Firefighters, and by 28.68% to the Gendarmerie.

4.27 seconds was the average speed of answer, and 55.62 seconds was the average speed of transferring a call from the STS operators to the first responder dispatchers.

The novelty during this period was the inititation of calls to 112 through the CALL 112 mobile app. 115 individuals have called in for help and have been located through the mobile application developed by STS.

We hereby reiterate the importance of calling to 112 only in case of actual emergencies! We also want to bring again to the attention of the citizens that calling to 112 when life, property or the environment are not actually threatened cause delays in offerring the necessary assistance to those who call in for real emergencies, which could have fatal consequences.

STS Press Office

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