All calls to 112 made from Bucharest-Ilfov area through Android phones are localized using AML technology

Wednesday, 15 January 2020

STS complies with the deadlines undertaken for the implementation of the location technology for 112 calls, Advanced Mobile Location (AML), based on the measures set up within the Interministerial Committee regarding the 112 Emergency call system.

In January, the pilot project for making the location solution operational for Android mobile phones is underway in Bucharest-Ilfov area. The Special Telecommunications Service together with the mobile operators completed the configuration and testing of the system architecture so that the Single National Emergency Call System (SNECS) is able to take over and provide the advanced mobile location information.

Following the verification of the AML solution for Bucharest-Ilfov area, we will extend the testing countrywide so that, when this technology becomes operational in Romania, we can benefit from a higher accuracy in locating persons in distressed situations. The 112 Emergency service has been significantly improved during the last few months. We managed to implement legislative, technical and operational amendments and, at the same time, we took a series of actions to increase the performance of the STS operators who interact with citizens and take emergency calls”, declared general-major Eng. Ionel-Sorin Bălan, STS First Deputy Director.

AML is a solution which enables the transmission of the geographical coordinates available from Android or iOS mobile phones, using their embedded location capabilities. A significant fact to mention is that AML is not an application which needs to be downloaded and installed.

The AML technology assumes that a compatible smartphone is able to recognize an emergency call and to activate the mobile phone capabilities in order to collect the location information of the caller, the geographical coordinates of the location being automatically sent to the SNECS.

Complementary to the AML solution, two alternative methods can also be used - Geolocation 112 and CALL 112 application. These enable the caller’s geographical coordinates to be transmitted from smartphones to the 112 System and to be displayed on the information platforms.

Also, the SNECS 112 uses the Cell ID/Sector ID method by means of which mobile operators provide certain data regarding the features of the radio cell to which the mobile phone calling 112 is affiliated to.
In terms of the personnel training, the Special Telecommunications Service continues their efforts to professionally train the SNECS operators. Thus, they are permanently attending specialized programs and courses to increase their communication skills, to reduce their emotional vulnerabilities and to increase their awareness related to the importance of a non-discriminating behavior related to the callers. Additionally, the STS personnel who take emergency calls benefits from regular psychological counselling in order to increase their resilience during overstressed situations.

To improve the activity of their operators, STS performed a new set of psychological tests and took a series of measures to intensify the analysis of the operating methods they use when taking calls and dealing with emergency cases.

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