Frequently Asked Questions

1. What emergency services are brought together under 112?

112 is the single number for emergency calls for police, ambulance, SMURD, fire brigades, gendarmes.

2. Is there 112 in other countries?

112 is the European emergency call number. 112 is operational in all EU countries, but also in several other non-EU countries.

3. Can I call 112 if I do not have a SIM card in my phone?

In Romania, you can not call 112 if you do not have a SIM card in your phone.

4. Can I call 112 from an international card?

Yes. You do not need to dial the country prefix. The call is free.

5. Where does the call get when I call 112?

In Romania there is an emergency call center in each county. The center in Bucharest also serves Ilfov County. The call will reach the center in the county from which the call was initiated. If you are at the county border, your call may reach the center of the neighboring county. In this situation, the 112 operator will transfer you to the appropriate county center.

6. What do I do if I call 112 and I'm not immediately responded?

If you call 112 and you are not immediately answered, it means that all operators are engaged in processing other emergency calls. Do not hang up! 112 operators answer all calls as soon as possible in the order they enter the system. If you hang up and call again you lose priority!

7. What happens when I call 112?

When you call 112 you will be responded by an operator who, based on the interview, will identify the emergency, its type, the address of the event, will ask for data relating to your identity and that of the victims (if applicable), fill in the case sheet with this information and will also connect you, at the same time transferring the case sheet,with emergency dispatchers from specialized intervention agencies (police, ambulance, SMURD, fire brigades, gendarmes). Do not hang up until the operator or dispatcher tells you to.

8. What do I have to say when I call 112?

The most important thing is to cooperate with the 112 operator and respond calmly to her questions.

9. Can I call 112 if I'm not sure if I have an emergency?

If you are not sure you have an emergency, call 112. The operator will evaluate the situation and tell you if what you reported is the responsibility of the 112 service.

10. Can I call 112 for someone else?

Although it is advisable that the people involved should call or someone witnessing the incident, as they can provide more details, call 112 to report an emergency situation, whether you are involved or not.

11. Why do operators ask so many questions?

112 operators are asking standard questions to assess the emergency, the severity of the situation, and to find out the location of the event so you can quickly get the help you need. Interview with operator 112 does not delay the case. All the information that 112 operators fill in the case sheet is sent to the specialized intervention agencies.

12. What do I do if I misdialed 112?

If you called 112 by mistake, do not hang up! Stay on the line and inform the operator that you have no emergency and that you have misdialed.

13. Are 112 calls recorded?

All 112 calls are recorded.

14. Can I call 112 to find out phone numbers?

No. 112 is the phone number you can dial in situations where life, property or the environment is in danger. The information phone number is 118.932. 

15. What if I call 112 but cannot talk to the operator?

People with hearing and / or speech deficiencies have the SMS 113 service available to notify SMS emergency situations. Learn more about how to use SMS 113 and how to register to access the service by going to the next link.

If you are in an emergency situation that does not allow you to communicate with the operator, she will ask you to press a key or make a noise to confirm that it is an emergency call and not a misdialed call. Follow the operator's instructions. She will transfer to the dispatcher all the information she has(telephone number, subscription address, call location).

16. Why do I have to tell the exact address of the incident when I call 112? Can you not locate me?

Currently, the location of the calls to 112 on mobile phones shall be carried out at the level of the sector of mobile cell from which they have been generated. Therefore, the location accuracy of the call varies with the density of cellular mobile telephony operators, which is higher in urban areas and smaller in rural areas. If you can not tell the operator what the exact address is, look for landmarks or ask a person in the area. If you own a smartphone, it's useful to know how you can find your GPS coordinates to communicate with your 112 operators. To avoid confusion and save time, tell the 112 operators the format in which your phone coordinates are displayed (in decimal, for example latitude 44.4407808 and longitude 26.0374528, or in degrees, minutes and seconds, eg N 44 ° 26'26 "and E 26 ° 2'14").

Considering the need to improve the accuracy of location of emergency calls, STS has prepared the current emergency system for receiving GPS location information obtained from the mobile terminal with the GPS receiver on which the 112 service is called, being in advanced testing phases of software solutions for collecting and transmitting location info during the call to 112.

17. Can I call 112 if I do not have a phone signal?

If you do not have mobile coverage in your own network, your call will be sent to the 112 system by another telephone operator with coverage in the area. In these situations, the telephone operator will not send the caller's phone number to the emergency system. The 112 operator will ask for your phone number or another contact number, so she can redial if the call is interrupted or if additional information is required when the crew reaches the incident area!

If no mobile operator has coverage in your area, you will not be able to call the emergency service, unless certain criteria are met, when there is a wireless network in the area where you can connect, when you have a phone compatible with  VoLTE technology,when calling over WI-FI connection feature on the phone menu is activated and the network where the SIM is registered provides this service.It is important to know that in order to locate this type of call, the mobile operator will send to the emergency system the location of the last mobile cell phone where the phone was registered.

18. What if I call 112 and get a busy tone or does not call at all?

At 112 you will never get a busy signal. If you have called 112 and it rings busy or the connection is not established, try calling again from another mobile phone. It may be a temporary network problem.

19. If I told the emergency to the 112 operator, why do I have to talk to the agencies?

112 operators are asking standard questions to assess the emergency, the severity of the situation, and to find out the address / location of the event in order to identify and connect you with all competent emergency agencies able to intervene. Their dispatchers can address specific questions, which are relevant for determining the type of resource to be alerted to the intervention.

20. Can I call 112 from my smartphone multimedia apps (e.g. Whatsapp, Facebook Messenger)? Can I make video calls to the emergency system?

At the moment there are no European standards or regulations for receiving emergency calls over the Internet. STS has actively participated in pilot European projects EMYNOS, NEXES to test new generation functionalities such as video calls, precise location of the caller, communication with emergency services via real-time text messaging.

21. What is eCall and when it is generated?

eCall means an in-vehicle emergency call to 112. Since  April 1st, 2018, European legislation requires each new car model to be equipped with such a device. eCall can be automatically generated via activation of in-vehicle sensors (e.g. airbag trigger sensor), or manually at the vehicle occupants' action. By eCall , the emergency system receives a minimal set of data automatically transmitted by the device in the vehicle, about the location of the accident, the route, the date and time of the accident, the vehicle identification number, the fuel type used, the number of passengers, etc.

The system also provides the 112 operator with a voice connection to the vehicle occupants, to confirm the incident or to provide additional information about it. If the occupants of the vehicle do not communicate, the intervention agencies alerted simultaneously by the 112 operator will send the intervention crews according to the information provided by the IVS device on the board of the car, the one which triggered the call.




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