113 SMS Service

The Special Telecommunications Service has identified and implemented a solution for accessing the emergency service by people with hearing and/or speech disabilities by integrating into existing SNECS architecture an SMS reception/transmission functionality, keeping, however, the basic functional characteristics of the 112 voice service: free of charge and accessibility.

ATTENTION! Calling the 113 SMS emergency number is possible only on Orange, RCS-RDS, Telekom, Vodafone mobile communication networks.*

LEGAL FRAMEWORK

In accordance with art. 10 lit. g) of the Government Emergency Ordinance no. 34/ 2008 on the organization and functioning of the Single National Emergency Calls System (SNECS), approved by Law no.160 / 2008, the 112 emergency call centers are responsible for "receiving calls from persons with disabilities".

The above-mentioned legal framework was recently completed by Law no. 132/2015 which introduces the concept of a message associated with an emergency call, establishes 113 number as the unique number for the messages associated with the emergency calls on public mobile networks and provides for the rights and obligations both for the users and the SNECS administrator and providers of mobile telephony services for public.

STS has identified and implemented a solution for accessing the emergency service by people with hearing and/or speech disabilities by integrating into existing SNECS architecture an SMS reception/transmission functionality, keeping, however, the basic functional characteristics of the 112 voice service: free of charge and accessibility.

FACILITIES

The solution enables sending and receiving short SMS messages ensuring the following facilities:

Coverage

  • Receiving all SMS calls generated at national level by Bucharest 113 SMS Center;
  • messages distribution to the emergency dispatching offices of the specialized intervention agencies within the county where the incident takes place.

Communication channel 

  • direct interconnection between the mobile operators and the STS short message Center in Bucharest.

Access number

  • the unique number 113 is free of charge and available on mobile telecommunication networks.

Access to service

  • access is based on pre-registration, according to Law no. 132/2015.

The minimum set of information required to addressing the emergencies

  • When sending the message, people with hearing and/or speech disabilities will need to communicate at least the type of the emergency and the location/address of the incident.

Two-way communication with the caller

  • The solution will allow a two-way communication between the caller and the 113 SMS operator for primary data processing regarding the type and location /address of the incident;

Operational flow

Please, register the mobile phone number you will use for the emergencies announcement on the SNECS database according to the registration procedure;

VIDEO WITH EXPLANATIONS

 

If you have an emergency, call immediately 112 number;

The 112 operator will answer the call, but will not initiate a dialogue and he will close the connection because you will be automatically identified by the system as a person with hearing and/or speech disabilities.

You will receive an SMS with the text “SEND AN SMS TO 113 WITH THE EMERGENCY AND ADDRESS OF THE INCIDENT”;

Reply via SMS to 113, briefly describing the emergency and indicating the exact address, including the county. It is recommended not to use the diacritics in order to speed up the transmission;

After sending the SMS, you may still receive messages from the 112 operator with additional questions. Answer shortly and be as accurate as possible;

The 112 operator will send your data to the specialized intervention agencies (Police, Ambulance, Firefighters, SMURD) which will help you in the emergency you have.

* Due to the lack of special roaming agreements for sending text messages to 113 between mobile network operators from countries across Europe, foreign citizens must use SIM cards from Romanian mobile network operators (Orange, RCS-RDS, Telekom, Vodafone) in order to access the 113 SMS Service. The registration process could be done online by using the online registration or by sending the printed forms filled out with the required personal data (identification and medical documents confirming the disability profile) to STS at 323A Splaiul Independenţei, Sector 6, Bucharest.

Technical representation

The technical solution works according to the technical chart below:

Contact
STS - Public Relations Office
Monday-Friday: 08:00 - 16:00
+4021.202.2188
or
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