112 EMERGENCY SERVICE

112 SAVES LIFE, PROPERTY AND ENVIRONMENT

112 is the single number for emergency calls available free of charge, which can be called from all fixed or mobile networks. Citizens in emergency situations can call 112, 24 hours a day, 7 days a week, to request assistance from specialized intervention services (ambulance, SMURD, police, fire brigades, gendarmes).

  • There are 41 centers for emergency call taking, one in each county. The 112 center in Bucharest also serves Ilfov County.
  • In 2017, operators in emergency call centers responded to 13.711.362 calls.
  • In Romania, more than half of the total number of calls is not urgent to the 112 Service, but various requests for information, misdialed, prank or abusive calls.
  • In 2017, nearly 60% of the 112 emergencies were medical cases.
  • The address of the incident is one of the most important information you have to provide, when calling 112.
  • If you have called 112 by mistake, do not hang up! Stay on the line and inform the operator that you have no emergency and that you have misdialed.
Legal frame

The activity for setting up the 112 System in Romania generated the issuance of normative acts and the inclusion of this direction in government strategies, politics and programs:

Emergency Ordinance no. 34/19.03.2008 on the organization and functioning of the Single National Emergency Call System;
Law no.160 / 2008 regarding the approval of GEO  no. 34/2008 on the organization and functioning of the Single National Emergency Call System;

Law no. 132/2015 for the amendment and completion of GEO no. 34/2008 on the organization and functioning of the Single National Emergency Call System;

These normative acts establish:

  • Introducing the single number for 112 emergency calls in  public fixed and mobile telephony networks in Romania;
  • Establishment of the National Coordination Committee of the SNECS under the authority of the Romanian Government;
  • The Special Telecommunication Service is appointed administrator of SNECS;
  • Organization of SNECS and the attributions of component structures;
  • Operation of SNECS and regulation of emergency communications;
  • Mandatory permanent operation of the 112 system;
  • Obligations of fixed and mobile operators in Romania;
  • Contraventions;
  • Launching the 112 system at national level.
Organization

The provision of the 112 Service to citizens is carried out through single emergency call centers, emergency dispatchers and integrated emergency dispatchers, organized at the level of county residence, at the level of Bucharest Municipality and at the level of municipalities and towns or where necessary.


Emergency Call Centers:

  • an emergency call center for Bucharest-Ilfov;
  • a back-up emergency call center for disaster relief in Bucharest-Ilfov;
  • 40 centers for emergency call taking, one in each county.

Emergency Dispatch Centers:

  • 125 emergency dispatch centers at the national level;
  • 654 substations of emergency dispatch centers at the national level;
  • National Dispatch Centers for the Protection and Guard Service(SPP)  Counterterrorism, Traffic Management (under the jurisdiction of the Romanian National Company of Motorways and National Roads(CNADNR), Romanian Air Traffic Services Administration (ROMATSA), Romanian Railway Authority (AFER), Ministry of National Defence (MApN), Occupational Safety;
  • Within the emergency call centers, the activity takes place on a permanent 24/7 basis, organized in 3 shifts, and it is done by specially trained STS personnel (112 operators);
  • In the county emergency call centers they operate on average with 3 operators / shift;
  • In the Bucharest - Ilfov emergency  call center, the service operates on average with 8 operators / shift. 
Attributions

Emergency call centers:

  • Receive and record automatically emergency calls communicated by telephone, radio, automatic notification devices, signaling, alarm or other means, confirming and locating, as much as possible, incoming calls;
  • Analyze, direct and transmit, in an operational manner, emergency calls to the emergency dispatch centers of specialized intervention agencies as well as competent authorities (depending on the nature of the events and their consequences) based on an incident index;
  • Transfer calls, emergency data and information to the operational center and Emergency Response Center, for which responsibility was defined upon request;
  • Receive and record data and information on the evolution of events and interventions;
  • Centralize, store and provide emergency data to authorized authorities;
  • Receive emergency calls in the languages of national minorities as well as in one of the international languages, as the case may be;
  • Receive calls from people with disabilities through telematics terminals used in public networks, within ethnic feasible limits;
  • Receive messages associated with an emergency call from public mobile networks, from users with hearing and / or speech disabilities.

Emergency Dispatch Centers:

  • Ensure permanent reception of emergency calls from emergency call centers;
  • Immediately alert the intervention personnel;
  • Maintain contact with the intervention team deployed at the location of the event;
  • Receive calls from people with disabilities through telematics terminals used in public networks, within ethnic feasible limits;
  • Receive messages associated with an emergency call from public mobile networks, from users with hearing and / or speech disabilities.
Functionalities

The 112 system is a telecommunication operative system designed to notify, receive, process and transmit emergency calls to the competent services, in a centralized and unitary way, with the help of integrated functions:

  • routing calls to the emergency call center with responsibility in the area where calls were made, depending on the geographical area (county);
  • ANI / ALI database - automatic identification of the calling phone number and phone subscription information, if any;
  • centralized system for locating mobile phones;
  • GIS - operational platform designed to record, monitor and manage incidents and intervention resources;
  • AVL solution - automatic localization system of intervention resources equipped with GPS
  • multilingual service - taking and processing of incoming calls in international languages and languages of national minorities.

EMERGENCY SITUATIONS CAN NOT BE REPORTED THROUGH THIS WEBSITE OR E-MAIL.
IN CASE OF EMERGENCY, ALWAYS CALL 112!

Contact
STS - Public Relations Office
Monday-Friday: 08:00 - 16:00
+4021.202.2188
or
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